Shipping, Return & Refund Policy
Customs Duties & Taxes
For some international shipments, customs duties or import taxes may apply once the parcel reaches the destination country. These fees and any handling charges vary from country to country.
All our shipments are Delivered Duty Paid (DDP), which means that the prices displayed include all customs duties and taxes, and the customer does not bear any additional costs upon delivery.
Returns within the UAE – within 14 days (AED 40 fee)
To ensure your satisfaction, we offer a return option within 14 days from the delivery date for a service fee of AED 40.
Returns are accepted only if the item is:
Unused
Returned with original tags and in the original shipping bag
Free from stains or damage
In brand-new condition
Once we receive the item, our quality control team will inspect it according to the above conditions. If approved, we will process the refund within 48 hours (or more depending on the bank). The refunded amount will appear in your account within 5–8 business days or longer depending on the bank’s processing time.
Sale items will be refunded as a store credit voucher.
For Cash on Delivery (COD) orders, refunds will be issued as a Glossy Lounge Gift Card for future purchases.
Notes on UAE Returns
Contact us via email at support@glossylounge.com or WhatsApp at +971 58 879 0607, including your order number, product photo, and details of the items you wish to return.
After confirmation from our team and receiving the return address, please place the product(s) and invoice in a suitable bag or box for delivery.
International Returns – within 14 days
We offer a return option for international orders within 14 days from the delivery date. Returns are subject to the following service fees:
GCC Countries (Qatar, Oman, Kuwait, Saudi Arabia, Bahrain): AED 80
Rest of the World: AED 120
Returns are accepted only if the item is:
Unused
Returned with original tags and in the original shipping bag
Free from stains or damage
In brand-new condition
Once we receive the item, our quality control team will inspect it according to the above conditions. If approved, the refund will be processed accordingly.
Sale items will be refunded as a store credit voucher.
For Cash on Delivery (COD) orders, refunds will be issued as a Glossy Lounge Gift Card for future purchases.
Notes on International Returns
Contact us via email at support@glossylounge.com, including your order number, product photo, and details of the items you wish to return.
After confirmation from our team and receiving the return address, please place the product(s) and invoice in a suitable bag or box.
Customers must return the shipment using their preferred courier service, addressed to glossylounge.com.
You may request an airway bill from our website, download it, print it, and attach it to your return parcel.
Exchanges
If you wish to exchange an item, the easiest way is to return the product following the steps outlined above and place a new order for the replacement item.
Refund Policy
Refunds are issued only according to the policies below and are subject to inspection approval.
UAE Refunds
Refunds are issued through the original payment method.
Sale items are refunded as a store credit voucher.
Cash on Delivery (COD) orders are refunded as a Glossy Lounge Gift Card for future purchases.
A return service fee of AED 40 will be deducted.
International Refunds
Refunds are issued through the original payment method, subject to inspection approval.
Sale items are refunded as a store credit voucher.
For Cash on Delivery (COD) orders, refunds will be issued as a Glossy Lounge Gift Card for future purchases.
A return service fee will be deducted as follows:
GCC Countries: AED 80
Rest of the World: AED 120
Original shipping fees are non-refundable.
Shipping is handled by a third-party courier service.
